You can pick up your mobility vehicle at the Guest Services Desk, located inside the Javits Center by West 36th Street & 11th Avenue (North Side of the Crystal Palace), Next to the New York State Welcome Center screen. We ask that your print a copy of your and bring to our concierge desk upon arrival.

Valid Photo ID is required for PMV pickup -- a member of our staff will hold your ID while the scooter is in use. When the scooter is returned, we return your ID to you!

Once you are ready to return your personal mobility vehicle, you can bring it back to the concierge desk where you originally picked it up.

Your Mobility Vehicle may not be taken outside of the building. It may be operated within all areas of the building, including the Crystal Palace, Show Floors, and the River Pavillion.

Please call for availability during business hours if you need a mobility vehicle booked for today or tomorrow. We always recommend reserving your mobility vehicle three days in advance of your event.